Relo Terms Of Use

1. About Relo

Relo is an online marketplace that connects FIFO (Fly-In Fly-Out) and similar shift-based workers (“Stayers”) with hosts who offer short-stay accommodation (“Hosts”).

Relo does not own, lease, manage, or control any accommodation listed on the Platform. Relo acts solely as a facilitator and intermediary.

2. No Tenancy or Lease Created

You acknowledge and agree that:

• Relo does not create a residential tenancy, lease, or landlord–tenant relationship

• Any stay arranged via the Platform is a short-term, non-exclusive licence to occupy

• Long-term tenancy laws do not apply to bookings made through Relo

Relo listings are designed specifically for short-stay accommodation aligned to work rosters.

3. Eligibility

3.1 Stayers (FIFO Workers)

To use Relo as a Stayer, you must:

• Be at least 18 years old

• Provide valid government-issued photo identification

• Provide reasonable proof of employment in FIFO, DIDO, or equivalent shift-based work (e.g. employer details, roster evidence)

Relo may suspend or terminate access if verification requirements are not met.

3.2 Hosts

To list accommodation on Relo, Hosts must:

• Be the property owner or have authority to offer the accommodation

• Provide accurate property details and photos

• Comply with all applicable local laws, council regulations, and insurance requirements

Hosts are solely responsible for ensuring their listing is lawful.

4. Platform Rules and Conduct

Users agree not to:

• Misrepresent identity, employment, or accommodation details

• Circumvent the Platform to avoid fees

• Use the Platform for unlawful or unsafe purposes

• Engage in harassment, discrimination, or unsafe behaviour

Relo reserves the right to suspend or remove any user or listing that breaches these Terms.

5. Payments and Fees

• All payments are processed securely via third-party payment providers (e.g. Stripe)

• Relo charges a platform service fee on completed bookings

• Fees are disclosed before payment is made

Relo does not guarantee availability, pricing, or suitability of any listing.

6. Cancellations and Changes

• Cancellation terms are displayed at the time of booking

• Roster changes are common in FIFO work; flexibility is encouraged but not guaranteed

• Refunds (if applicable) are processed according to the cancellation policy selected by the Host

Relo may assist with dispute resolution but is not liable for outcomes.

7. Storage of Belongings (If Offered)

Some Hosts may offer storage of personal belongings during off-swing periods.

• Storage is optional and Host-dependent

• Relo is not responsible for stored items

• Any storage arrangement is strictly between Host and Stayer

8. Reviews and Feedback

Users may leave honest reviews.

Relo may remove reviews that are:

• False or misleading

• Abusive or defamatory

• Irrelevant to the stay experience

9. Liability and Disclaimer

To the maximum extent permitted by law:

• Relo is not liable for personal injury, property damage, loss, or disputes arising from stays

• Users participate at their own risk

• Relo makes no warranties regarding accommodation quality, safety, or suitability

10. Indemnity

You agree to indemnify and hold harmless Relo from any claims, losses, or liabilities arising from:

• Your use of the Platform

• Your interactions with other users

• Your breach of these Terms

11. Termination

Relo may suspend or terminate access at any time if:

• These Terms are breached

• Verification information is false or withdrawn

• Continued access poses risk to users or the Platform

12. Changes to These Terms

Relo may update these Terms from time to time.

Continued use of the Platform constitutes acceptance of updated Terms.

13. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

Any disputes are subject to the exclusive jurisdiction of Western Australian courts.

14. Contact

For questions or concerns, contact:

Relo Support
Email: hello@reloconnect.com.au