Relo Privacy Policy

1. Who We Are

Relo operates an online marketplace that connects FIFO (Fly-In Fly-Out) and shift-based workers (“Stayers”) with Hosts offering short-stay accommodation aligned to work rosters.

Relo acts as a platform provider and intermediary and does not own or manage accommodation listed on the Platform.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Full name

• Email address

• Phone number

• Date of birth

• Residential address

• Government-issued identification (for verification purposes)

• Employment or roster-related information (to verify FIFO or shift-based status)

2.2 Account and Usage Information

• Login credentials

• Booking history

• Messages exchanged via the Platform

• Reviews and feedback

2.3 Payment Information

Relo does not store full payment card details.

Payments are processed securely by third-party payment providers (such as Stripe), who handle payment information in accordance with their own privacy and security standards.

3. How We Use Your Information

We use personal information to:

• Verify user identity and eligibility

• Facilitate bookings and Platform functionality

• Process payments and service fees

• Communicate with users regarding bookings, updates, or support

• Improve and maintain the Platform

• Comply with legal and regulatory obligations

4. Disclosure of Information

We may disclose personal information:

• Between Hosts and Stayers as required to facilitate a booking

• To service providers (e.g. payment processors, email providers)

• Where required by law or regulatory authorities

Relo does not sell personal information to third parties.

5. Storage and Security

Relo takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

Information may be stored using secure third-party systems, including cloud-based services.

No method of transmission or storage is 100% secure; however, Relo implements industry-standard safeguards.

6. Data Retention

Personal information is retained only for as long as necessary to:

• Provide Platform services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Information may be anonymised or deleted when no longer required.

7. Access and Correction

You may request access to, or correction of, your personal information by contacting Relo.

Relo will respond to requests in accordance with the Australian Privacy Act 1988.

8. Cookies and Analytics

Relo may use cookies or similar technologies to:

• Improve user experience

• Analyse Platform performance

• Understand usage trends

You may disable cookies via your browser settings, noting this may affect functionality.

9. Third-Party Links

The Platform may contain links to third-party websites or services.

Relo is not responsible for the privacy practices of third parties, and users should review their policies separately.

10. Overseas Disclosure

Some service providers may store data outside Australia.

Where this occurs, Relo takes reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy principles.

11. Changes to This Policy

Relo may update this Privacy Policy from time to time.

The latest version will be available on the Platform, and continued use constitutes acceptance of any updates.

12. Contact

If you have questions, concerns, or complaints regarding privacy, contact:

Relo Privacy Officer
Email: hello@reloconnect.com.au